Fully integrated including Usability / Accessibility testing by staff and customers
| Description |
Best practice guidance |
- Process in use, including accessibility / usability user acceptance testing
- Staff trained
- Sufficient resources provided
- Included as standard requirement item in plans / checkpoints
- Communications plan implemented
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- Records / examples of process in use including completed test scripts and non-conformance management
- Competency framework for staff -- inclusion of accessibility in ICT professional skills development schemes and in staff personal objectives
- Records / examples of disabled users being identified, where appropriate, prior to implementation and any required action taken
- Accessibility and personalisation features documented -- persistent e.g. do not have to be reset by user each day
- Help, training materials etc reflect use by disabled staff (e.g. no mouse-only instructions) and are provided in appropriate media where required (e.g. Braille)
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