Basic process used ad-hoc
| Description |
Best practice guidance |
- ICT reasonable adjustment process documented -- covers initial user assessment through ordering / job redesign to delivery, training and subsequent monitoring / periodic review
- Helpdesk / user support process documented
- Used on an ad hoc basis
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- Published process including escalation routes
- Catalogues of e.g. ergonomic mice, keyboards, preferred software agreed between HR, H&S, ICT training etc and available to staff
- Simplified ordering process (e.g. single order for Dragon and suitable PC and suitable microphone
- Helpdesk set up to identify calls from disabled users and trained to respond appropriately
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